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Posted on February 21, 2018

Q11. Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels A. The forward schedule of change B. The service portfolio C. A configuration management database (CMDB) D. The service knowledge management system (SKMS) Answer: D Q12. In which core ITIL publication can you fi


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Posted on February 5, 2018

Q31. Which of the following processes are performed by the service desk? 1. Capacity management 2. Request fulfillment 3. Demand management 4. Incident management A. All of the above B. 3 and 4 only C. 2 and 4 only D. 2 only Answer: C Q32. What are underpinning contracts used to document? A. The provision of IT services or business services by a service provider B. The provision


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Posted on February 4, 2018

Q71. Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations A. 1 and 2 only B. 2 and 3 only C. 1 and 3 only D. All of the above Answer: B Q72. Consider the following list: 1. Change authority 2. Change m


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Posted on February 2, 2018

Q81. Which reason describes why ITIL is so successful? A. The five ITIL volumes are concise B. It is not tied to any particular vendor platform C. It tells service providers exactly how to be successful D. It is designed to be used to manage projects Answer: B Q82. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 1. Providing an


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Posted on January 29, 2018

Q91. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA? A. Customer level B. Service level C. Corporate level D. Configuration level Answer: D Q92. Which one of the following does service metrics measure? A. Functions B. Maturity and cost C. The end-to-end service D. Infrastructure availability Answer: C Q93. Whic


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Posted on December 24, 2017

Q101. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'? A. Service transition planning and support B. Design coordination C. Service level management D. Change management Answer: B Q102. Which process is responsible for sourcing and delivering components of requested standard services? A. Request fulf


Dec 2017 updated: Testking EXIN,Inc ITILFND latest exam 111-120

Posted on December 18, 2017

Q111. Which of the following is an objective of business relationship management? A. To identify patterns of business activity B. To ensure high levels of customer satisfaction C. To secure funding to manage the provision of services D. To ensure strategic plans for IT services exist Answer: B Q112. Which of the following is service transition planning and support NOT responsible for? A.


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Posted on May 13, 2017

Q41. The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management? A. Data B. Information C. Knowledge D. Governance Answer: C Q42. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle? A. To ensure that a service can be managed and operated in accordance with cons


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Posted on May 8, 2017

Q131. Which one of the following would NOT involve event management? A. Intrusion detection B. Recording and monitoring environmental conditions in the data centre C. Recording service desk staff absence D. Monitoring the status of configuration items Answer: C Q132. In which of the following areas would ITIL complementary guidance provide assistance? 1. Adapting best practice for specifi


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Posted on May 5, 2017

Q1. Which of the following statements MOST correctly identifies the scope of design coordination activities? A. Only changes that introduce new services B. It is mandatory that all changes are subject to design coordination activity C. Only changes to business critical systems D. Any change that the organization believes could benefit Answer: D Q2. Which of the following BEST describes tec


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Posted on March 30, 2017

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Posted on March 23, 2017

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Posted on March 23, 2017

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Posted on March 10, 2017

Cause all that matters here is passing the EXIN,Inc ITILFND exam. Cause all that you need is a high score of ITILFND ITIL Foundation (syllabus 2011) exam. The only one thing you need to do is downloading Pass4sure ITILFND exam study guides now. We will not let you down with our money-back guarantee.2017 Mar ITILFND free downloadQ121. Which process would seek to understand levels of customer satis